ReleaseNotes

Knowledge is expensive. Is it worth it?

$40k per company per year to be precise. Salesforce released Unified Knowledge, which turned out to…
CRM is a Customer Relationship Map now

Social network is called a network for a reason. It’s an intricately woven fabric with magic…
Guess what. IRL, communication also happens outside of a Case record context

Seriously, email chains can touch all sorts of topics. With ability to communicate over a specific…
Finally! OOTB address verification. But here’s the catch.

Address validation was one of the most demanded features for the last who knows how many…
LWC killer? Button that works on the same flow screen

Salesforce Flow is a very powerful tool, but the UX of screen flows was not always…
Summer’23

Knowledge is expensive. Is it worth it?